Tech Support: "All right. Now click 'OK'." Customer: "Click 'OK'?" Tech Support: "Yes, click 'OK'." Customer: "Click 'OK'?" Tech Support: "That's right. Click 'OK'." Customer: "So I click 'OK', right?" Tech Support: "Right. Click 'OK'." Pause. Customer: "I clicked 'Cancel'." Tech Support: "YOU CLICKED 'CANCEL'???" Customer: "That's what I was supposed to do, right?" Tech Support: "No, you were supposed to click 'OK'." Customer: "I thought you said to click 'Cancel'." Tech Support: "NO. I said to click 'OK'." Customer: "Oh." Tech Support: "Now we have to start over." Customer: "Why?" Tech Support: "Because you clicked 'Cancel'." Customer: "Wasn't I supposed to click 'Cancel'?" Tech Support: "No. Forget that. Let's start from the top." Customer: "Ok." I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer. Tech Support: "All right. Now, are you ready to click 'OK'?" Customer: "Yes." Tech Support: "Great. Now click 'OK'." Pause. Customer: "I clicked 'Cancel'." And people wonder why my mouse pad has a target on it labeled "BANG HEAD HERE."