The following are real excerpts from Help Desk logs at real corporations. Or are they? 1. Help Desk: What kind of computer do you have? Female customer: A white one... 2. Help Desk: And now hit F8. Customer: It's not working. Help Desk: What did you do, exactly? Customer: I hit the 'F' key 8 times as you told me, but nothing's happening... 3. Hi, good afternoon, this is Elaine. I can't print. Every time I try, it says, 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it... 4. Hi, this is Celine. I can't get my diskette out. Help Desk: Have you tried pushing the button? Customer: Yes, sure, it's really stuck. Help Desk: That doesn't sound good; I'll make a note. Customer: No ... wait a minute... I hadn't inserted it yet... it's still on my desk... sorry. 5. Help Desk: What's on your monitor now ma'am? Customer: A teddy bear my boyfriend bought for me in the supermarket.